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Return & Exchange Policy

Cancellation Prior to Shipment

If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at hello@youmee.com.my

Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment

Return Policy

The following are the policies to be eligible for return requests after shipment/ receipt of goods:
  • All goods sold are non-refundable except
    • Failed Delivery
    • Wrong Delivery and
    • Damaged good during delivery.
  • Only items that have been purchased directly from Youmee Online Store can be eligible for a return.
  • Any Youmee Online Store product purchased through other retailers is not eligible for this policy and must be in accordance to the respective retailers’ returns and refunds policy.
  • Goods are eligible for a return if the following are applied:
    • Incorrect: The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging.
    • Damaged: The items is found to be damaged upon receipt. Items has been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete Youmee Online Store product.
  • Returned items must meet the following requirements:
    • The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt).
    • You have proof of purchase (order invoice number and receipt).
    • Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
    • Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivery.
    • Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.
We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.

Refund Policy

We regret to inform you that NO REFUNDS are allowed for returned goods. We appreciate your understanding.
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Tiau Yoke Food Sdn. Bhd. (623937-D)
180 Jalan 16, Taman Perindustrian Ehsan Jaya, Kepong, 52100 Kuala Lumpur, Malaysia